Legal

PRIVACY POLICY

What information do we collect and how do we use it? 
When you place an order through this website, we need to know your name, e-mail, and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

 

How does VST Customs protect customer information? 
When you place orders, we use a secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.

 

What are your policies on credit cards? 
VST Customs does not store any credit card information on our servers.

 

What about Cookies? 
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.

 

What do I choose to consent as a consumer of VSTCustoms?
By using our website, you consent to the collection and use of this information by VSTCustoms. If we decide to change our privacy policy, we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

 

Returns/Exchange Policy

If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to accommodate this request within 15 days of receiving. Items must be unworn, unwashed, and undamaged. The customer is responsible for shipping the item back to our store, and the customer will incur the shipping cost. Once we receive the item, you will be refunded within 5 - 7 business days through the method of payment the item was originally purchased.

We currently do not do exchanges. You will have to go through the return process and order a new product.

To return an item, please email vstcustoms@gmail.com and include:

  1. Your order number

  2. Name on the order

  3. Email the order was made with

  4. Your request.

 

If my items are damaged, defective or incorrect and you would like to have your garments reprinted:

If you have received a damaged, defective, or incorrect item please email vstcustoms@gmail.com and include:

  1. Your order number

  2. Name on the order

  3. Email the order was made with  

  4. Your request and most importantly

  5. A photograph demonstrating the quality of the print or the damaged area of the item.

The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.

SHIPPING & HANDLING

After checkout once the order is confirmed we will send you a notification as soon as the item is shipped with tracking.

Please allow 3-5 Business days of shipping & handling. 

Please allow 7-10 days for delivery once item is shipped out.

Orders will be fulfilled in the order they are received, and therefore may sell out before a certain item is processed.

We use USPS for domestic orders (USA) & DHL for international (Worldwide).

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